Frequently Asked Questions
Everything you need to know about our premium digital assets.
How do I receive my mockup files after purchase?
Once your payment is confirmed, you will receive an automated email with a secure download link. You can also access your files anytime through your account dashboard under the 'Downloads' section.
What file formats are included in the downloads?
Most of our mockups are provided as high-resolution, layered PSD files with smart objects for easy editing. We also include high-quality JPEG and PNG versions for quick previews.
Can I use these mockups for commercial projects?
Yes, all our mockups come with a standard commercial license, allowing you to use them for client work, social media marketing, and professional portfolios. Redistribution or resale of the source files is prohibited.
What is your refund policy for digital products?
Due to the digital nature of our products, we generally do not offer refunds once a file has been downloaded. However, if you encounter a technical issue or a corrupt file, please contact our support team within 14 days for a resolution.
Do I need the latest version of Photoshop to use these files?
Our PSD files are optimized for Adobe Photoshop CC. While they may work with older versions or alternative software like Affinity Photo or Photopea, we recommend the latest Photoshop version for full compatibility with smart object features.
Are the background elements and colors customizable?
Absolutely. Our 'Showcase' series is designed with flexibility in mind, featuring organized layers that allow you to toggle backgrounds, adjust shadows, and change colors to match your brand identity.